Cti (computer telephony integration), also called computer-telephone integration or cti, is technology that allows interactions on a telephone and a computer to be integrated or co-ordinated. As contact channels have expanded from voice to include email, web, and fax, the definition of cti has expanded to include the integration of all customer contact channels (voice, email, web, fax, etc.) with computer systems. Operator console : the gaytes phone systems software-based operator console interface has been designed to simplify common tasks of an operator attendant. The user friendly and feature rich software enables an operator to handle a high volume of calls maintaining personalized service. It allows one to screen the real time extension status, place outside calls, and conference calls to internal and external numbers. It also empowers the operator to put place calls on hold, transfer calls to extensions or directly to voicemail or even off site numbers with the touch of a button or the click of a mouse.
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