Overview: Xtend Voice Logger is a multi-channel voice logging tool that works in cohesion with audio channels, analog, digital and VoIP telephone lines. Xtend Voice Logger helps in improving customer service by enabling the upper level management to review the actual telephone conversation with the customer. Continuous evaluation ensures customer satisfaction and quality management in an organisation. Applicable areas include call centers, share traders, security undertakings, banks, hospitals, enquiry departments etc. Features: * Audio logs of all calls User-friendly browser-based interface * Multi-login facility with administrative rights * Advanced search with extensive options * Audio compression to multiple formats * Records complete call information * Real-time monitoring of calls from any location * Client pop-ups for incoming and outgoing calls * Audio Player for call analysis * Data backup, restore and export * Multiple product connectivity to single PC * Scalable to log higher densities * Customise call tags and add comments * Phone Book for quick identification.
