A: All of our consumable will be full-checked by our quality control department before
the shipment. We make sure that customers will be get good products from us.
Q: What is your pre-sale service?
A: WisePrint is committed to provide service for pre-sales consultation, turn-key solutions, integration and installation testing, training, follow-up services, on-line service support and on-site service 24 hours a day 7 days a week.
Q: How to install and run the machine with consumable?
A: We can offer free training in WisePrint factory. And we will offer an "instruction book", "Operation Manual" and "Training Video" (in English version) to you, which is easily understood and handle by the customer.
Q: What can I do if the machine goes wrong?
A: We will offer plenty of online supports, by email, video, telephone and fax.
Our engineer can make a door-to-door instruction training service if necessary.
Q: What is your after-sale service?
A: WisePrint has a well-established sales and services network throughout the world. You can get help from our local agent or service partners, which will be more convenient for you. Or you can reach directly to us, we will help immediately.
Q: Will the package damaged during transportation?
A: Our package is considerate all the damage factors and make it to be safe, and our shipping agent have full experienced in safe transportation.
