Pre-owned handset that has been sent back due to a fault and has been repaired for re-sale and not all phones in our structure described as refurbished were at one stage faulty, some are just re-touched to make it look new and some are returned by customers who chnaged their mind within the 30-day cooling-off period after they signed up for contract. Befor being put on sale, all our refurbished phones have been thoroughly checked and tested to ensure they are in full working condition. Tests we carry out typically include whether the battery charges and checking the buttons and cameras work. We also verify audio quality and screen responsiveness, as well as how the phone connects to Wi-Fi and 3G/4G. In keeping with Data Protection Act, we securely wipe any data on the phone. So to all intents and purposes, buyers will be starting afresh. We equally update the mobile phones to the latest version of the operating system that powers it.