Xtend Ivr

Supplier: Xtend voice loggers, xtend ivr tool kit

Overview: Xtend Voice Logger is a multi-channel voice logging tool that works in cohesion with audio channels, analog, digital and VoIP telephone lines. Xtend Voice Logger helps in improving customer service by enabling the upper level management to review the actual telephone conversation with the customer. Continuous evaluation ensures customer satisfaction and quality management in an organisation. Applicable areas include call centers, share traders, security undertakings, banks, hospitals, enquiry departments etc. Features: * Audio logs of all calls User-friendly browser-based interface * Multi-login facility with administrative rights * Advanced search with extensive options * Audio compression to multiple formats * Records complete call information * Real-time monitoring of calls from any location * Client pop-ups for incoming and outgoing calls * Audio Player for call analysis * Data backup, restore and export * Multiple product connectivity to single PC * Scalable to log higher densities * Customise call tags and add comments * Phone Book for quick identification.

~ ~ ~ Promote your products/services through our automated campaigning system powered with advanced features to reach out to thousands of people within few moments. Trim down the call cost and increase productivity in the organisation with the implementation of Xtend OBD. ~ ~ ~ Overview: Xtend OBD is a cost-effective and affordable communication product with advanced features to deliver information to customers about various services, offers etc. Xtend OBD, also known as Outbound Dialer is an automated dialing system that dials a list of phone numbers in a group through multiple channels. Xtend OBD tries to reach more than thousands of people in diversified languages. Implementation results in overall productivity with perfect control over call operations in an organisation. Xtend OBD can be utilised as a powerful tele-marketing tool to promote various programs, advertisements, offers and value added services to customers with reduced cost and time. Features: * Supports digital lines to handle higher call volumes * Increases efficiency with multi-line operational mode * User-friendly browser interface with multi-login facility * Run multiple campaigns simultaneously through multiple channels * Add, edit and set priority for campaigns * Enhanced multi-lingual prompt support and speech recognition * Advanced search options and set retrial dial-outs for queued calls * Secure and reliable with powerful data backup/export/e-mail facility.