We promise: 1) to meet customer's requirements totally; 2 ) to solve customer's questions carefully and timely; 3) to keep the customers informed during all the production ; 4) to check with the customer timely whenever there is something unexpected happened in the quality; 5) rate for qualified products is 98% or more; 6) photos for packing and loading will be taken to the customers. Weight limit: usually to european countries, we can load about 26 tons in 1x20' container (not including container weight); to american market, we usually load 18 tons. If there is some special request from the customers, the situation will be different. Packing:weight limit: usually to european countries, we can load about 26 tons in 1x20' container (not including container weight); to american market, we usually load 18 tons. If there is some special request from the customers, the situation will be different. Fumigation: for export products, every wooden crate from us is fumigated with ippc marks Shipping information: when the containers are shipped out, we will timely email the shipping information to our customers(about the loading time, container no., b/l no., destination, and estimated arriving time), and also email the related shipping documents (in, pl, form a, b/l etc) to help the customers track the containers Claim suing: when the container arrives to the customers, in case there are some broken pieces which can not be 100% avoided during the shipping etc, pls come back to us, we will solve all to make you satisfied.