Pre-owned handset returned by customers who changed their mind within the 30-day cooling-off period after they have signed for contract. Before being put on sale all used mobile phones thoroughly checked and tested to ensure thry are in full working conditions. Tests we carry out typically include whether the battery charges and checking the buttons and cameras work. We also verify audio quality and screen responsiveness, as well as how the phone connectsto Wi-Fi and 3G/4G. In keeping with Data Protection Act, we securely wipe any data on the phone. So to all intents and purposes, buyers will be starting afresh. We equally update the mobile phones to the latest version of the operating system that powers it.